Croydon Family Hub Terms and Conditions
Attending training Terms and Conditions
Attending training sessions is a crucial component of our commitment in providing early help to children and families in Croydon Family Hubs.
By participating in training, individuals are expected to
- Engage actively, especially for online sessions where there is an expectation for camera’s to be on, please aim to do so or let the trainer know of any difficulties.
- Arrive punctually, for online sessions – check connectivity prior to the event, and at least 5 mins before start time. If you are going to be late joining training, please aim to let the trainer know.
- Contribute constructively to discussions and activities, and respecting any agreed ground rules set by the trainer and group.
- Complete evaluation for the training course, this may be required to receive a certificate of attendance.
Participants should come prepared, having reviewed any pre-session materials provided, and be willing to share their knowledge and experiences with fellow Participants.
Respect for trainers, peers, and the training environment is paramount, participants are encouraged to ask questions, seek clarification, and provide feedback to enhance the learning experience for everyone.
Participants are reminded that online training sessions may contain sensitive or confidential information. Therefore, it is imperative that sessions are not recorded or attended in public spaces where privacy cannot be guaranteed. This precaution helps maintain the confidentiality of the content discussed and respects the privacy rights of all participants. Any breach of this requirement could compromise the integrity of the training program. Your cooperation in safeguarding the confidentiality of the training content is greatly appreciated.
Failure to adhere to these expectations may result in exclusion from future training opportunities.
Croydon Family Hubs offers training to practitioners providing services to families residing in the London Borough of Croydon. If you are providing services outside of borough, please make contact with the Family Hubs team.
Learning accounts may be closed if:
- There has been no activity on the account for over a year of activation. You will be notified of this.
Courses are assigned on a first-come, first-served basis, and based on a one-person booking. A waiting list process is in place in the event of a course becoming full, if a place does become available you will be notified via email.
Full course details are available on the main Family Hubs website as well as the events booking system. If course details are not shown on the main Family Hubs website, you will find details on the events booking platform. Participants should familiarise themselves with the course content to ensure the course is suitable for their training needs.
To find information of the Safeguarding training courses and safeguarding competency framework with information of the training available for different roles, please refer to the competency framework on the CSCP website
Upon booking a course, a confirmation email will be sent to the registered email address /and if required to your manager. Additionally, Participants will then receive an automated reminder email* that is scheduled to be sent.
- One week before the training
- Three days before the training
- One day before the training
*On the occasion reminder emails are not received it is the responsibility of the attendee to make a note of the date and time of the training at the time of booking and follow up with contacting Family Hubs training with any questions.
Course fees
Family Hubs Training Courses are free to staff working in agencies in Croydon. These are open to staff providing early help support to children, young people and families in Croydon.
Group booking
Group bookings on behalf of a service may only be made by Managers. We may allow up to 5 places to be reserved at our discretion, depending on the availability and suitability of the training requested.
Cancellations and No-shows
Please ensure you cancel the training with at least 3 working days by logging into your account, in the first instance. This is to allow notice to be given to trainers, and venues and for waiting list tickets to be released to other participants.
This is free training provided by Family Hubs funding and we would like to ensure number of places are maximised.
Managers will be sent an email of any participants who fail to show up or cancel their place at short notice.
Family Hubs reserves the right to cancel or reschedule face-to-face training sessions if attendee numbers have not reached the minimum requirement determined by individual trainers.
Certification and Evaluation of Training
A Certificate of Attendance will only be issued to participants who have completed the full course and the accompanying training evaluation. Certificates will not be issued to participants who leave the training part way through.
During face-to-face training sessions, participants must register with the trainer at the start of the training session. Without this evidence, an attendance certificate will not be issued. Trainers reserve the right to refuse access to training if an attendee is more than 15 minutes late. Late arrivals who have been refused entry will have to rebook onto the next available date.
Participants will be prompted to complete a training evaluation survey at the end of the training session. A second evaluation will be sent out three months post-training to the attendee for feedback on what has been learned and applied in practice in the workplace.
Participants will have access to an attendance certificate and any training resources upon completion of the initial training evaluation. It is advised this should be printed and kept with your own CPD evidence. Attendance certificates are held on file by Family Hubs for up to 36 months, unless an account is closed within the 12 months of no activity.
The Family Hubs team may contact you six months after training as part of a randomly selected sample to check what impact training is having on local practice and whether it is improving outcomes for the children and families we work with.