Croydon Family Hub Privacy Policy
Croydon Family Hubs collects and processes your personal data, (including special categories of personal data) in accordance with our obligations under the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).
We respect your right to privacy and are committed to maintaining it. We only collect information necessary to enable us to deliver our services and store and process your personal information in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).
The information we collect:
- your name
- work address
- email address and/or telephone number
- job role
- service area or organisation
- line manager’s name
- line managers work email address
Croydon Family Hubs also collects information related to the delivery of projects, learning events and training. We will also collect information from you, if you complete any other forms on our site or if you contact us with comments or specific requests.
We will only ask for information that will help us with auditing activities or to measure the impact of training. In most cases, this does not require the recording of personal information.
Why we collect your information
Your data is used for the purpose of:
- carrying out statutory auditing activities
- producing statistics and reports to research and plan training programmes
- assessing performance and set targets for service improvement
- monitoring and evaluating the quality of service we provide
- reviewing the impact of programmes delivered
How we use your information
The data you provide may be accessible to the suppliers of our event management and learning management systems and Croydon Safeguarding Children’s Partnership. Anonymised data may also be shared with:
- statutory partners to analyse and evaluate the impact of our programmes including The Croydon Family Hub Partnership.
- external programme funders
- programme delivery partners
We will not add your email address to any external mailing lists, and we will not disclose these details to third parties unless permitted or required by law. We will keep your email address on file internally and may contact you regarding your training account. You will only receive marketing emails relating to Croydon Family Hubs learning events and monthly newsletter if you specifically sign up for these notifications. Your emails to us may be forwarded to The Croydon Family Hubs business team to action, unless your email specifically does not consent to this.
Depending on how we are processing your personal data will determine the legal basis for processing.
- To perform a function or provide a service required by statute (Article 6(1)(e), UK GDPR)
- To comply with a legal obligation (Article 6(1)(c), UK GDPR)
- Where the processing is necessary for the performance of a contract (Article 1(b), UK GDPR)
- With your explicit consent (Articles 6(1)(a) and 9(2)(a), UKGDPR)
Your rights are:
- to be informed; our privacy notice is one of the ways we try and let you know how data is handled
- of accessing your personal information (exceptions apply in certain circumstances)
- to access your available learning record
- to update inaccurate data
- to restrict processing of any inaccurate data
- to object to certain processing such as direct marketing
- to data portability in cases where consent is given or processed by automated means
- to erase data if Croydon council no longer has a lawful basis or legitimate grounds for processing it
- to withdraw your consent when it has previously been given where required
- to request your learner user account be deleted
- to contact us about any issues regarding data handling
How long Croydon Family Hubs will we keep your data
Family Hubs as part of this training platform will keep your learning record available for 30 months. Prior to deleting any data, we will inform you of our intention to do so and provide you with an option of receiving a copy of your learning record held on the platform.
How Croydon Family Hubs protects data
Croydon Family Hubs takes the security of your data seriously, Croydon Family Hubs has internal policies and controls in place to try to ensure that your data is not lost, accidentally destroyed, misused, or disclosed and is not accessed except by its employees in the performance of their duties.
Croydon council is your data controller.
If you want any further information, email, DPO@croydon.gov.uk or telephone 020 8726 6000 and ask to speak with the Data Protection Officer or view our corporate privacy statement.